Privacy Policy


Last updated on 29-April-2021

We respecting the privacy rights of all customers is very important to us. We comply with the all applicable data protection and privacy legislation in force from time to time including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Acts 1988 - 2018; and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulation 2011 as amended (the “Data Protection Legislation”). References to “processing”, “personal data”, “processor”, “controller” and “data subject” shall bear their respective meanings given in the Data Protection Legislation. This privacy notice explains how we collect, store and use personal data about you when you visit our websites ( and mobile platforms.

Please read this privacy notice carefully as this notice will apply to your digital media use.

If you do not want your data to be used as set out in this privacy notice, you should not use our sites.

Using our digital platforms, including any orders you place, is governed by our terms & condition, Privacy Policy and Cookie Policy. Please take the time to read these.


Please contact Pizza Butlers, Alexandria Industrial Estate, Alexandria Rd, Sidmouth EX10 9HL or via email to

Pizza Butlers is wholly owned by Connect Marketing Group Ltd, Company number 12536993

What information do we collect and why do we collect it?

When visiting our digital platform, we may collect:

  1. Information such as your browser type and version and anonymous information collected from cookies when you are browsing our Sites. We’ll also store the products you previously ordered, so we can improve your reordering experience in future. We collect this information to help us understand, improve our services and our digital platform.

  2. Personal information such as your name, address, IP address, telephone number and email address as provided by you when you register for an account, enter a competition with us or place an order with us. We collect this information for the following reasons:

    • To process orders placed on our platform. If you fail to provide us with the information that we request, then you may not be able to place an order via our Sites. This processing is necessary for the performance of a contract to which you are a party. If you consent to them doing so, the third party processors may store your payment card details to speed up your transaction time the next time you order from us. You can change your account settings;

    • For product development (for example, call backs for feedback on new products), for statistical analysis, market research, testing and survey purposes, to notify you about changes to our Sites or our services. We may also use your online browsing behaviour and your collection and delivery purchases to help us better understand you as a customer and to ensure our food and services meet your current and future needs. We will store this personal information for 25 months;

    • To ensure you receive marketing and offers that are of most interest and relevance to you. To help us achieve this, we may share your data with third party companies to understand your purchasing options and provide you with direct marketing, including online advertising. We have a legitimate interest to collect this information: to get to know your preferences and to personalise our offers to you to improve the marketing you receive from us. We will store this personal information for 25 months, however, if you have not placed an order for 13 months, you will not receive any further email or sms marketing messages from us until such time as you order from us again. You can opt out of receiving this direct marketing at any time, please see below for further information;

    • To send you service messages relating to order confirmations. We have a legitimate interest to collect this information: to keep you updated on the status of your order. We will store this personal information for 25 months; and

    • To facilitate any competitions you may enter with us. This processing is necessary for the performance of a contract to which you are a party.

Direct Marketing

When you place an order on our digital platform, we will send you occasional direct marketing via post, email or SMS about new products and services we offer.

Who do we share your information with?

As you browse our digital platform your computer will share certain information via your browser we won't sell lease or share your details with 3rd parties for our financial gain.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We require all our butlers to use your data respectfully.

Where do we store your personal data?

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure dedicated server. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and policies to safeguard and secure your information.

Your rights

You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us and to transit such personal data to another controller.

Please note, when dealing with a data subject request, we have to verify the identity of the data subject who has made the request.

If you are concerned about how we use your personal data, you have a right to make a complaint to the Information Commissioner’s Office in the UK.

If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible.


We may link to other websites for example PayPal to make a payment. These sites are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our Privacy Notice

Changes to this Privacy Notice will be posted on this page and dated, check back frequently to see any updates or changes apply to you.

How to Contact Us

Please contact the Data Protection Officer at Pizza Butlers of Sidmouth, Alexandria Industrial Estate, Alexandria Road, Sidmouth, EX10 9HL or email